Refund policy

Right of Withdrawal for the Sale of Goods

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;

  • on which you or a third party designated by you, who is not the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately;

  • on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Mamadou Aliou Diallo, Horneburg 37, 44869 Bochum, Germany, Phone: +49 15739652604, Email: tinykoalas.office@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification regarding the exercise of your right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;

  • for the supply of goods that are liable to deteriorate rapidly or whose expiration date would quickly be exceeded;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the seller has no control;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the supply of goods that, due to their nature, have been inseparably mixed with other goods after delivery;

  • for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

Mamadou Aliou Diallo
Horneburg 37
44869 Bochum
Germany

Email: tinykoalas.office@gmail.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ()

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.